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Getting Started
Learn how to create an account, find courses, and enroll
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Payments & Refunds
Payment methods, refund policy, and billing questions
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Course Management
Scheduling, rescheduling, and cancellation policies
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Certifications
Digital certificates, renewals, and verification
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Account Settings
Profile management, password reset, and preferences
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Technical Support
Platform issues, browser compatibility, and troubleshooting
Frequently Asked Questions
How do I enroll in a CPR course?
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To enroll in a CPR course:
- Browse available courses on the home page or use the search feature
- Select your preferred date, time, and location
- Click "Enroll Now" and create an account if you haven't already
- Complete the payment process
- You'll receive a confirmation email with course details
What is your cancellation policy?
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Our cancellation policy:
- Full refund if cancelled 48+ hours before class
- 50% refund if cancelled 24-48 hours before class
- No refund if cancelled less than 24 hours before class
- Free rescheduling available up to 24 hours before class
How do I access my digital certificate?
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After successfully completing your course:
- Log into your account dashboard
- Go to "My Certifications" section
- Click "Download" next to your certificate
- You can also add it to your digital wallet for easy access
Certificates are typically available within 24 hours of course completion.
What should I bring to my CPR class?
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Please bring the following to your CPR class:
- Government-issued photo ID
- Confirmation email (printed or on your phone)
- Comfortable clothing suitable for practicing on the floor
- Any required pre-course materials or textbooks
- Note-taking materials (optional)
How long is my CPR certification valid?
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Certification validity periods:
- BLS Provider: 2 years
- ACLS Provider: 2 years
- PALS Provider: 2 years
- Heartsaver First Aid: 2 years
- Heartsaver CPR AED: 2 years
We'll send you renewal reminders starting 60 days before expiration.